Understand the next step
Learn what the products do and which experience is intended for you.
Public help
Digital identity should not require an identity architect.
MAITS stands behind the ecosystem. If you need help understanding DiligenceID, credentials, sharing, privacy, account access or a security concern, start here.
Keep sensitive information out of email
Do not send passwords, codes, private keys, identity documents or complete credential contents.
Ways MAITS can help the public
Understand trusted evidence
Ask about an issuer, status, expiry, presentation or a request you do not understand.
Find the right owner
DiligenceID can help with its experience; an organisation may need to resolve the account or service relationship it owns.
Know what is being requested
Get help understanding purpose, appropriate evidence and who controls each part of the relationship.
Raise a concern safely
Use security@maits.co.nz for a suspected security issue and avoid including unnecessary personal data.
MAITS customer portal
New to the portal? The customer portal guide explains signing in, requesting a website or domain, quotations, invoices, documents and support. Need a website? Get started here.
Public help is handled through the MAITS support channel. Enterprise support hours and service levels are agreed separately for each engagement.