Registration and progressive profiling
Collect what the service needs at the appropriate time, with clear proofing and privacy boundaries.
Customer Identity and Access Management
Protect customer access.
Preserve the service relationship.
MAITS designs CIAM around customer experience, privacy, fraud and security, application integration and the complete account lifecycle.
More than a login page
CIAM connects customer registration, proof, authentication, recovery, consent, profile, account relationships, APIs and operational support.
Capability
Design the whole customer identity journey.
Entra External ID is one implementation capability; MAITS also works from standards, business requirements and the surrounding application architecture.
Authentication and passwordless
Design passwords, passkeys, social identity, MFA and step-up around customer risk and usability.
Federation and B2B/B2C identity
Use OIDC, OAuth, SAML, partner federation and External ID patterns across customer and business relationships.
Customer account recovery
Re-establish trust safely when devices, credentials, contact details or account context change.
Consent, linking and delegation
Govern consent, account linking, household or organisation relationships and delegated access.
Lifecycle and API integration
Connect identity events, application roles, claims, profile, fraud signals, support and account closure.
Engagement outcomes
Make the next decision and delivery step clearer.
Coherent customer journey
Registration, sign-in, recovery and support behave as one service.
Purposeful data use
Profile and consent reflect the service relationship and privacy obligations.
Risk-aware controls
Authentication and recovery match customer and transaction risk.
Replaceable boundaries
Standards and APIs reduce unnecessary platform coupling.
Expected outputs
Useful artefacts for the people who must act.
Outputs are agreed for the engagement scope and written for the leaders, architects, engineers, operators and assurance teams who will use them.
CIAM strategyCustomer journey mapTrust and recovery modelTarget architectureConsent boundaryIntegration designMigration roadmap
From advice through implementation
Enter at the stage where support is needed.
MAITS can provide one bounded stage or remain involved across design, delivery, validation and capability transfer.
Understand the decision
Clarify the people, systems, obligations, constraints, ownership and outcome involved.
Establish current state
Review evidence, architecture, controls, risk, capability and delivery readiness.
Define the target
Set principles, architecture, policy, operating ownership and a practical change sequence.
Implement the change
Configure, integrate, automate, migrate and roll out alongside accountable teams.
Test the outcome
Review behaviour, evidence, exceptions, recovery, readiness and residual risk.
Transfer capability
Embed knowledge, governance, runbooks, measures and an owned improvement path.
Related capability
Continue with the service that matches the next decision.
Start a conversation
Start with the requirement, risk or decision.
Tell us what needs senior attention and what outcome the organisation needs. We’ll agree an engagement shape around the work.