1. Invoices
1.1 MAITS issues tax invoices electronically, and makes them available in the Portal with receipts and payment history.
1.2 Subscription invoices are issued in advance for each billing period. A promotional invoice with a total of $0.00 is still issued, and no payment is taken for it.
2. Payment terms
2.1 Unless an Order states otherwise:
- online orders and fixed-price website services are payable at the time of ordering;
- subscriptions are charged automatically at the start of each billing period; and
- other invoices are payable within 14 days of the invoice date.
2.2 Payment methods are card and bank transfer to the account shown on the invoice. Other methods, such as Afterpay, may be offered for eligible one-off purchases. Payments are processed by Stripe, and MAITS does not store full card details.
2.3 By saving a payment method, the Customer authorises MAITS to charge it for:
- subscription renewals;
- invoices the Customer chooses to pay with it; and
- any payment arrangement the Customer has authorised.
MAITS does not charge a saved payment method for anything else.
2.4 Prices are the same whichever available payment method is used.
3. Late and failed payments
3.1 If a payment fails, MAITS will notify the billing contacts and may retry the payment in line with the Customer's authorisation.
3.2 Overdue amounts may attract interest and collection costs under clause 7.4 of the Master Services Agreement. Services may be suspended under clause 7.5.
3.3 Disputed amounts must be raised in writing within 14 days of the invoice date, with reasons. Undisputed amounts remain payable on time.
4. Refunds
4.1 Fees are not refundable, except where:
- this policy or the Order says they are;
- MAITS terminates an Order for convenience, in which case prepaid Fees for services not yet provided are refunded; or
- a refund is required by law.
4.2 One-off service fees are not refundable once work has started. Subscription fees are not refunded for part periods. Prepaid and plan-included hours are not refundable.
4.3 Approved refunds are made to the original payment method, or by bank transfer where that is not possible. They may take up to 10 Business Days.
5. Chargebacks
5.1 Before disputing a charge with a bank or card issuer, the Customer agrees to contact admin@maits.co.nz so that MAITS can resolve the issue. MAITS will respond within 5 Business Days.
5.2 Where a chargeback is raised for an amount that is payable, the amount remains owing. MAITS may recover the amount together with any fees the payment provider charges, and may suspend services until it is paid.
6. Credit notes and adjustments
6.1 Billing errors are corrected by credit note or adjustment invoice. MAITS keeps records of all invoices, credit notes and payments for at least 7 years.