1. Billing periods
1.1 Subscriptions are billed in advance. Monthly billing is standard. Quarterly or annual billing is available only where MAITS publishes a price for that period, and is not refundable for part periods.
1.2 A subscription renews automatically at the end of each billing period, until it is cancelled.
2. Renewal reminders
2.1 MAITS sends the billing contacts a reminder about 7 days before each renewal. The reminder shows the renewal date and the amount of the next invoice. Reminders are a courtesy; a subscription renews whether or not a reminder is received.
3. Promotions and discounts
3.1 A promotion applies only on the terms stated in the offer. For example, "six months free" means that the invoices for the first six monthly billing periods are $0.00, and the standard plan rate applies from the seventh period.
3.2 Only one promotion or discount applies to a subscription at a time. Promotions cannot be combined, transferred or exchanged for cash.
3.3 Promotions apply to new subscriptions unless the offer states otherwise. MAITS may end or change a promotion for new subscriptions at any time. A promotion already applied continues for its stated period, unless the subscription is cancelled or suspended for non-payment or misuse.
3.4 MAITS may withdraw a promotion or discount that was obtained through incorrect eligibility information or misuse, and may invoice the difference.
4. Price changes
4.1 MAITS may change subscription prices by giving at least 30 days' notice. The new price applies from the first renewal after the notice period. The Customer may cancel before the change takes effect.
5. Changing plans
5.1 Upgrades take effect immediately, and are charged pro rata for the rest of the current period. Downgrades take effect at the next renewal.
6. Cancellation
6.1 Owners or Billing Administrators can cancel in the Portal, or by email to admin@maits.co.nz, before the next renewal date.
6.2 Cancellation takes effect at the end of the current paid period, and the service continues until then. Fees are not refunded for part periods.
6.3 Because MAITS-built websites and platforms run only on MAITS hosting, a hosted website is taken offline when its subscription ends. Customer Content and domain names are returned as set out in the applicable Service Schedule.
6.4 Fixed-term services cannot be cancelled before the end of the term, except as their Order or the Master Services Agreement allows.