1. Scope
1.1 This Schedule applies to website setup, website migration, website updates, extra pages, and website and digital services. It forms part of the Master Services Agreement.
1.2 The scope of each website service is the scope described in the Order, together with any Statement of Work. Mandatory requirements, including pages, content responsibilities, domain, forms and design direction, are confirmed before work starts.
2. Hosting requirement
2.1 Websites built, rebuilt or migrated by MAITS are delivered as a hosted service. They require an active GoodWorks subscription or a MAITS hosting Order for as long as they are in use.
2.2 MAITS does not deliver source code, exportable site packages or files intended for hosting elsewhere, unless an Order expressly includes them.
3. Customer content
3.1 The Customer supplies text, images, logos and media, and warrants that it has the right to use them. MAITS is not responsible for checking the accuracy, legality or rights in Customer Content.
3.2 Stock images, fonts and other licensed assets sourced by MAITS are used under their licence terms, and only on the MAITS-hosted website.
4. Timetable and delays
4.1 Timeframes are estimates. They depend on the Customer providing content, access and decisions on time.
4.2 If the Customer has not provided what is needed within 30 days of a request, MAITS may:
- pause the work;
- invoice for work completed to that point; and
- charge a remobilisation fee to resume.
5. Review and acceptance
5.1 MAITS will provide a review version of the website. The Customer has 5 Business Days to report, in writing, any failure to meet the agreed requirements.
5.2 MAITS will correct reported failures that are within scope. The website is accepted on the earliest of:
- the Customer confirming acceptance;
- the end of the review period without a written report; or
- the website going live.
5.3 Changes requested after acceptance, or outside the agreed scope, are variations or new work.
6. Revisions
6.1 Each website service includes up to two rounds of revisions to the agreed design and content within the original scope, unless the Order states otherwise. Further revisions are charged at MAITS's rates.
7. Payment
7.1 Fixed-price website services are payable in full before work starts, unless the Order provides otherwise.
7.2 Once work has started, fees are not refundable, except as required by the Billing, Payments and Refunds Policy or by law.
8. Defects
8.1 MAITS will fix, at no charge, any defect caused by MAITS's work that is reported within 30 days of acceptance.
8.2 This does not cover defects caused by:
- Customer Content or changes made by anyone other than MAITS;
- Third-Party Services; or
- browser or platform changes made after acceptance.
9. Ownership
9.1 Ownership and licensing are set out in clause 8 of the Master Services Agreement and clause 2 of the GoodWorks Licensed Service Schedule. The Customer owns its Customer Content and domain names. The website build is licensed to the Customer while it is hosted by MAITS.